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​Effective Date: March 20, 2025
Applies To: All U.S.-Based Patients, Clients, Users, and Independent Contractors.

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Disclaimer and Terms and Disclosures​:

By accessing or using this website, you agree to the terms below. If you disagree, do not use this website.

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Business Name Disclosure:
Empowered Harmony Counseling, Psychiatry & Wellness Center may also be referred to as Empowered Harmony Counseling, Empowered Harmony, EHC, or ALD Success Network, Inc., Doing Business As (DBA) Empowered Harmony Counseling, Psychiatry & Wellness Center. All names refer to the same legal entity.

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 Advertising and Results Disclaimer: 

Any statements regarding outcomes, improvements, client experiences, or results are based on aggregated, self-reported, or generalized experiences across providers affiliated with Empowered Harmony Counseling, Psychiatry & Wellness Center. Individual results vary. No specific outcome is guaranteed.

 

This content is an advertisement for mental health, psychiatric, coaching, and wellness services.

 

Empowered Harmony Counseling, Psychiatry & Wellness Center is a multi-state mental health and wellness organization. Services are provided by independently licensed clinicians, psychiatric providers, coaches, and wellness professionals who are licensed or credentialed in their respective states of practice.

 

The decision to seek mental health or wellness services is an important one and should not be based solely on advertising. You are encouraged to carefully consider your needs, review provider credentials, and ask questions before beginning services.

 

No representation is made that services provided are superior to those offered by other providers or organizations. Every individual's situation is unique and must be evaluated on its own clinical merits.

 

No representation is made regarding your specific diagnosis, treatment plan, outcome, or progress before a formal clinical assessment.

 

Services are provided only by professionals licensed or authorized to practice in the client's state of residence. Some services may be delivered via telehealth in accordance with applicable state and federal laws. Certain services may involve referrals, consultations, or collaborative care with other licensed professionals.

 

Past results, testimonials, or experiences do not guarantee future outcomes.

 

No representation is made that providers are certified specialists or experts beyond their stated licenses, credentials, education, or certifications.

 

Fees, payment arrangements, and service structures vary by provider and service type. Fees are disclosed before the start of services. No clinical services are provided unless required intake forms are completed, informed consent is signed, and a service agreement is in place.

 

No therapy, psychiatric care, coaching, or wellness services are provided through this advertisement alone.

 

Communications submitted through this website, advertisements, or contact forms do not establish a provider-client relationship.

 

Portions of advertisements, images, or videos may include models, simulations, or illustrative scenarios and may not depict actual clients or providers.

 

Additional information regarding services, providers, credentials, and policies is available upon request.

 

Welcome to Empowered Harmony Counseling, Psychiatry & Wellness Center.
 

Our mission is to deliver compassionate, culturally responsive, high-quality mental health and wellness services in a respectful and professional environment. We are committed to honoring your time, your journey, and your investment in healing. Please read the policies below carefully. If you have any questions, please don't hesitate to contact our support team.​​​​​

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1. Informational Purpose Only
   All content on this website is provided for general informational and educational purposes. The content is not medical advice, mental health treatment, psychiatric care, legal advice, or professional advice of any kind.

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2. No Provider Client Relationship
   Use of this website does not create a therapist-client, psychiatrist-patient, coach-client, or any other professional relationship with Empowered Harmony Counseling, Psychiatry and Wellness Center or its providers.

A professional relationship is established only after the required intake forms are completed, informed consent is signed, and services formally begin.

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3. Not for Emergencies
   This website is not intended for crises.

If you are experiencing a mental health emergency, call 911 or go to the nearest emergency room.

You may also contact the 988 Suicide and Crisis Lifeline by dialing 988 in the United States.

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4. Accuracy of Information
   Empowered Harmony Counseling, Psychiatry & Wellness Center makes reasonable efforts to keep information current and accurate. We do not guarantee that all content is complete, accurate, or up to date. Content may be changed or removed at any time without notice.

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5. No Guarantees of Outcomes
   We do not guarantee outcomes, diagnoses, treatment results, or improvement. Mental health and wellness outcomes vary by individual.

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State Law Disclosure
Some rights, duties, service limits, and disclosures vary by state law, licensing board rules, and payer rules. When a state law requires a specific disclosure, process, form, consent, notice, timeline, or client right, EHC and its providers will follow that Law. If a conflict exists between this master policy and a non-waivable state requirement, the required state rule controls for services in that state.

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6. Intellectual Property
   All content on this website, including text, graphics, logos, videos, downloads, and design elements, is the property of Empowered Harmony Counseling, Psychiatry and Wellness Center or its licensors.

You may not copy, reproduce, distribute, modify, or reuse any content without prior written permission.

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7. Acceptable Use
   You agree to use this website for lawful purposes only. You may not attempt to interfere with the website's operation, access restricted areas, or misuse content or data.

You may not attempt to probe, scan, test, or bypass website security, forms, portals, or payment systems. You may not introduce malware, harmful code, or automated scraping tools. You may not submit false information.

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8. Limitation of Liability
   Empowered Harmony Counseling, Psychiatry & Wellness Center is not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of this website or reliance on its content.

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The website is provided as is, without warranties of any kind, express or implied.

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9. Third Party Links
   This website may include links to third-party websites. Empowered Harmony Counseling, Psychiatry, and Wellness Center does not control and is not responsible for the content, policies, or practices of third-party sites.

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10. Privacy
    Our Privacy Policy governs use of this website. The Privacy Policy explains how personal information is collected, used, and protected.

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Website Analytics and Tracking
This website may use cookies, analytics tools, advertising pixels, and similar technologies to analyze traffic, improve user experience, and support marketing efforts. Users may manage cookies through browser settings.

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11. Electronic Communications
    By submitting information through this website, you consent to receive communications from Empowered Harmony Counseling, Psychiatry and Wellness Center by phone, email, text message, or electronic messaging as permitted by Law.

Submitting information does not guarantee services or establish a professional relationship.

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12. Accessibility
    Empowered Harmony Counseling, Psychiatry & Wellness Center is committed to website accessibility. If you experience difficulty accessing content, contact us for assistance.

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13. Arbitration and Dispute Resolution
    Any dispute, claim, or controversy arising out of or relating to the use of this website shall be resolved through binding arbitration, unless prohibited by Law.

Arbitration shall take place in the State of Georgia or the state of residence of the Chief Clinical and Wellness Officer, CCWO, at the time the dispute arises, or remotely if permitted by the arbitrator.

If a specific state law where you live provides stronger consumer or patient protections that cannot be waived, those required protections still apply.

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14. Governing Law
    These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of Georgia or the state of residence of the Chief Clinical and Wellness Officer, CCWO, without regard to conflict of law principles.

If a non-waivable law in the client's state of location requires a different rule for a specific issue, that Law governs the issue.

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15. Changes to These Terms
    Empowered Harmony Counseling, Psychiatry & Wellness Center may update these Terms of Use at any time. Continued use of the website constitutes acceptance of the revised terms.

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16. Where These Terms Apply
    These Terms apply to the use of our website, contact forms, intake forms, patient portal, messaging, scheduling, and payments, including payments submitted through third-party platforms.

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17. Contact for Policy Questions
    For questions about policies, billing, privacy, or complaints, contact support@empoweredharmony.com.

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18. Definitions and Glossary
    Key terms used in these policies are defined in this section and may also be referenced in a Glossary.

PHI means protected health information.

Portal means EHC's secure EHR or patient portal used for clinical communication, scheduling, documents, and billing.
Provider means an independently licensed or credentialed clinician, psychiatric provider, coach, intern under supervision, or wellness professional offering services through EHC.

Client and patient mean a person receiving services from EHC. These terms may be used interchangeably.
Coaching means educational and wellness-focused services that are not psychotherapy or medical treatment.
Telehealth means services delivered via video or phone using HIPAA-compliant platforms when required.

Specialized services mean concierge services, sliding-scale tiers, programs, prepaid plans, group services, documentation services, or any other tier with separate rules.

A deposit means a partial payment used to reserve a future appointment or service.

No show means missing an appointment, arriving too late to complete the session, or failing to attend after payment and scheduling.

Late cancellation means canceling outside the required notice window for the service type.

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19. Communication and Privacy Protection
    Providers may use email, Google Voice, or other HIPAA communication tools for administrative or scheduling matters.

All private health information is shared only through our secure EHR portal to protect your privacy.
All confidential communication must occur through EHC's secure patient portal.

Messages sent outside the portal are not HIPAA secure and are not part of the clinical record.
Do not send clinical details, protected health information, or sensitive content by text or email.

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20. Payment Reference Requirement
    Patients must include their initials, provider name, and appointment date in the payment note for all payments sent by Cash App, Zelle, PayPal, Venmo, or any other method.

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21. Time Zone and Cancellation Method
    All deadlines, fees, and time-based rules use Eastern Time.

Clients must contact their provider to cancel, using the communication method established during intake. The provider's cancellation method controls.

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22. Subscription Terms
    Prepaid subscription plans are governed by the rules listed on the subscription page. See the subscription page for rules of use. Services included, services excluded, rollover rules, and any unused month rules are stated on that page.

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23. Refund and Deposit Exception
    Refunds and chargebacks are not permitted for any services provided by Empowered Harmony Counseling.

Deposits are refundable only when the patient cancels with at least 72 hours' notice. This deposit refund is the only exception to the no-refund rule for patient cancellations.

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No refunds or chargebacks are permitted for cancellation fees, late fees, no-show fees, or any other non-refundable service.

 

Provider Cancel Disclosure
If a provider cancels on the same day due to illness or an emergency, the client may request either a credit toward a future appointment or a refund for the specific session the provider canceled. This provider's cancellation option does not apply to patient cancellations.

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24. Eligibility for Services
    Services are available to individuals age 7 and older.

Patients must be physically located in the United States.

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Patients must be physically located in a state where the provider is licensed at the time of the session. Scheduling and payment require compliance with this location rule.

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Eligibility is also subject to state laws, licensing board rules, payer rules, and clinical appropriateness. Some services, age groups, diagnoses, or levels of care may be limited or unavailable in certain states. Providers may deny, pause, or refer out when required by Law, licensure rules, payer rules, or clinical standards.

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25. Records and Documentation Requests
    All documentation requests must be submitted to support@empoweredharmony.com.

Documentation requests involve fees, possible mailing fees, and turnaround time. Pricing and timelines vary and are disclosed before work begins.

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26. Document Hierarchy
    If terms conflict, the controlling order is: signed intake and consent documents, executed service agreements, provider-specific policies given to the client, then this master policy, then general website content.

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27. Privacy Policy
    Empowered Harmony Counseling is committed to safeguarding the privacy of all visitors, clients, and users. Information such as names, contact details, insurance information, and health data is collected only through secure, HIPAA-compliant platforms and used solely for treatment, billing, and operational purposes. All personal data is encrypted, protected, and never sold or shared without explicit written consent unless legally required.

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28. Notice of Privacy Practices, HIPAA
    In accordance with federal Law, this notice outlines how your protected health information, PHI, may be used or disclosed. Permitted uses include treatment coordination, billing, internal operations, and legally mandated disclosures, such as reporting abuse, responding to subpoenas, and other legal requests. You have the right to access, correct, restrict, or request a copy of your PHI at any time.

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29. Terms of Service and Conditions of Use
    By accessing this website or engaging in services, you agree to adhere to all stated terms. This includes respecting intellectual property, using this site lawfully, and acknowledging the limitations of online communication. Unauthorized reproduction or misuse of content may result in the removal of access and legal recourse.

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30. Client Rights and Responsibilities
    At Empowered Harmony Counseling, we honor each client's right to be treated with dignity, respect, and compassion. You have the right to receive services that are ethical, culturally responsive, and aligned with evidence-based practices.

 

Your Rights Include
The right to privacy and confidentiality, within the limits of the Law.
The right to informed consent before treatment begins.
The right to participate in your treatment planning and goals.
The right to receive services without discrimination or judgment.
The right to discontinue services at any time.

 

Your Responsibilities Include
Arriving on time for appointments or canceling within the required time frame.
Being honest and open with your provider for effective care.
Paying for services or copayments on the date of service.
Treating providers and staff with courtesy and respect.

Together, we co-create a safe, empowering space for your healing journey.

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31. Non-Discrimination Statement
    Empowered Harmony Counseling is an affirming, inclusive, and ally-centered practice. We do not discriminate based on race, color, ethnicity, gender identity, gender expression, sexual orientation, age, religion, national origin, ability, immigration status, socioeconomic background, or veteran status.

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Accessibility and DEI Statement
EHC is committed to accessibility, inclusion, and equity.
We comply with the Americans with Disabilities Act and provide reasonable accommodations upon request.
We respect and affirm all backgrounds, cultures, identities, and belief systems.
We actively train providers in cultural competency and trauma-informed care.

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32. Accessibility Statement and Language Access Commitment
    EHC is committed to ensuring digital and clinical accessibility for all individuals, including those with disabilities. Our website is designed to align with ADA standards and includes features compatible with screen readers and assistive technologies.

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Clients may request reasonable accommodations at any time. We will make every effort to provide necessary support to ensure equal access to care.

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Interpreter services, including American Sign Language, are available at no cost to patients.

Please notify our office at least 48 hours before your appointment if you require interpreter assistance.

Interpreter fees will never exceed the patient's self-pay rate or insurance reimbursement amount.

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Providers may choose whether to absorb the cost of interpreter services, but are not required to accept financial hardship or work without compensation.

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If providing accommodations would cause significant financial hardship or undue administrative burden, we will work with the client to identify alternative solutions. All decisions are documented in good faith, centered on dignity, rights, and access to care.

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33. Telehealth Policy and Consent
    EHC provides secure, HIPAA-compliant telehealth services. By initiating virtual care, you consent to services delivered via video or phone.

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Client Responsibilities
Ensure a private and safe environment.
Maintain a reliable internet connection.
Telehealth may not be suitable for all concerns.

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Limitations
Telehealth is not appropriate for psychiatric emergencies. Call 911 or 988 or go to the nearest emergency room in an emergency.
Providers are licensed in specific states. Patients must be physically located in a state where the provider holds an active license during the session.

If a session is interrupted by technical issues, the provider will attempt to reconnect. If unsuccessful, the session may continue by phone or be rescheduled.

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34. Informed Consent for Treatment
    Clients engage in services voluntarily and may include therapy, psychiatric support, coaching, or holistic care. Clients receive clear information about the scope, risks, benefits, limitations, and the nature of services. Consent is obtained before the start of care and can be withdrawn at any time without penalty.

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35. Payment, Cancellation, and Rescheduling Policy
    24 Hour Standard Psychotherapy Policy
    A $100 late cancellation or no-show fee applies when a patient provides less than 24 hours' notice for standard psychotherapy services. One courtesy cancellation per calendar year may be allowed for emergencies, applicable only to 50-minute psychotherapy appointments. Providers can waive one late fee per year due to an emergency.

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48 Hour Weekend Policy for Monday Appointments

A 48-hour cancellation policy applies to all Monday appointments. Patients must cancel by Saturday to avoid the cancellation fee. Patients must cancel by contacting their provider directly through the communication method established during intake or during sessions.

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72 Hour Specialized Services Policy
Patients must provide at least 72 hours' notice to reschedule any sliding scale service, prepaid subscription plan, concierge service, or other specialized service tier. When required notice is not given, all prior payments for that appointment are forfeited. All specialized services are billed at the full session fee when proper notice is not provided.

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Missed appointments or late rescheduling within the 72-hour window for specialized service tiers results in a charge for the full session rate.

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Payment Policy
All copays and self-pay fees must be paid in full at least 24 hours before the scheduled appointment. Advance payment allows providers to begin the session on time and remain focused on care. Services cannot be provided without full payment. A missed payment is treated as a no-show. The no-show fee applies.

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If a provider must cancel on the same day due to illness or an emergency, the client may request either a credit applied to a future appointment or a refund for the specific session canceled by the provider.

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Clients are encouraged to keep receipts for personal records.

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Payment Responsibility for Out-of-Network Services
Clients are responsible for all out-of-network service fees. When a therapist or psychiatrist is out of network, insurance may pay 70% to 80% of the amount they allow. This amount is often lower than the provider's full fee. You are responsible for the remaining balance.

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If your insurance plan does not cover a mental health service, you are responsible for the full cost of that service. This includes services that your plan excludes or does not reimburse.

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Please get in touch with your insurance company to confirm coverage before scheduling. Empowered Harmony Counseling provides a billing statement upon request so you can submit claims to your insurance.

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Refund and Chargeback Policy
Refunds and chargebacks are not permitted for any services provided by Empowered Harmony Counseling. This applies to psychotherapy, wellness services, coaching, programs, psychiatric care, and all other EHC services. Patients should contact us first so we can review the account and resolve the concern quickly. This protects continuity of care and prevents service interruption.

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No Refunds or Chargebacks
No refunds or chargebacks are allowed for any specialized service, late fee, cancellation fee, or no-show fee.

If a chargeback is filed without contacting us first, the matter is handled directly with the institution. EHC may submit documentation, records, and evidence to resolve the dispute.

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If a chargeback contains inaccurate information, disputes services already delivered, or misuses the dispute process, the matter may proceed through the courts if needed.

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Patients should keep receipts and contact us before starting a dispute.

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36. Appointment Reservations and Deposits
    A non-refundable deposit of 25 percent may be required to confirm sessions booked more than 1 month in advance. This applies to private-pay therapy, coaching, wellness services, group sessions, or psychiatric consultations. Deposits apply toward the session balance.

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You can make deposits using a credit or debit card, a secure text-to-pay link, PayPal, or Cash App.

Some services, including retreats, corporate programs, or concierge care, may require different deposit structures or full prepayment.

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37. Cancellations, Late Arrivals, and Missed Appointments
    Clients who arrive more than 10 minutes late may be marked as a no-show.

Two or more late cancellations or missed sessions may require a 48-hour prepayment, same-day appointments, or discharge from care.

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38. Deposit Policy
    Deposits are refundable only when the patient cancels with at least 72 hours' notice. When proper notice is given, the deposit is returned in full. This is the only circumstance in which a refund is permitted.

When less than 72 hours' notice is given, a $100 cancellation fee applies, with an additional $150 for psychiatry up to. If a deposit was paid, the fee is deducted from the deposit. If the deposit does not cover the full amount, or if no deposit was collected, the cost is billed as a separate charge.

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Deposits are nonrefundable if the patient provides less than 72 hours' notice. No refunds or chargebacks are permitted for cancellation fees, late fees, no-show fees, or any other non-refundable service.

This policy is consistent with the EHC refund and chargeback rules.

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39. Insurance Claims and Payment for Services
    EHC accepts most major insurance plans and submits claims as a courtesy.

Insurance estimates are not guarantees of coverage.

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If insurance denies a claim, the client is responsible for the full balance.

If insurance pays the client directly, the client must remit that payment to EHC.

Any remaining balance not covered by insurance is billed to the client.

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EHC verifies benefits in good faith. The insurer makes the final determination of payment.

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40. Balances and Returned Payments
    Accounts that are 60 days past due may be sent to collections.

Returned payments and chargebacks carry a 75 service charge.

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41. Payment Options
    EHC accepts credit cards, Cash App, Venmo, Zelle, PayPal, FSA cards, HSA cards, and approved third-party payment credit cards, such as Medical Credit, Cherry, and Lending Club. Flexible payment plans may be available for select services.

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42. Technology, Communication, and Appointment Confirmation
    Appointments must be confirmed by text, email, or phone. Failure to confirm may result in automatic cancellation.

After one missed appointment, scheduling may be restricted to same-day bookings with an additional fee.

After two missed appointments, EHC may discharge the client from care.

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For privacy and security
Providers may communicate through EHC Gmail addresses in the format name.EHC@gmail.com or name.number.EHC@gmail.com. Confirm the exact email with your provider before sending information.

Administrative staff communicate only through official empoweredharmony.com addresses. If you receive a suspicious email, contact our office before replying or sharing information.

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By receiving services, clients acknowledge and agree to all financial policies and terms listed above.

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43. Independent Contractor Disclaimer
    All providers affiliated with Empowered Harmony Counseling are independent contractors. They are not employees of EHC. Each contractor is individually responsible for clinical practices, documentation, and professional conduct.

EHC is not legally liable for misconduct, negligence, or malpractice committed by an independent contractor.

 

Office Space for In-Person and Telehealth Services
EHC does not provide office space for any services, including in-person sessions, teletherapy, or telehealth. Providers must establish and maintain their own private and compliant environment that meets confidentiality, licensing, and ethical standards. We may share resources to help providers connect with others to share space.

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EHC shall not be held liable for misconduct, negligence, malpractice, or professional errors committed by an independent contractor.

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44. Social Media and Digital Communication Policy
    EHC providers do not conduct therapy through social media or unencrypted platforms.

Providers do not accept friend or follow requests from clients.

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All clinical communication must occur through secure, approved systems such as the client portal.

EHC public pages may share educational content. This does not constitute therapeutic advice or create a clinical relationship.

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45. Child and Vulnerable Adult Protection Policy
    EHC complies with federal and state laws on mandated reporting. We report suspicion of abuse, neglect, or exploitation of children, elders, or vulnerable adults.

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Providers must complete screenings before offering services through EHC, based on state law.
FBI fingerprint-based background checks.
National sex offender registry verification.
Child Protective Services central registry clearance.

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Providers must upload and certify documents through EHC's credentialing system. EHC verifies documentation is present, but is not the issuing authority, and cannot guarantee completeness of external agency results.

 

Disclaimer
EHC enforces strict compliance but is not legally liable for the personal or professional misconduct of independent contractors.

CYMHS Services

EHC provides CYMHS services in compliance with federal and state laws. Services do not guarantee specific outcomes and are not a substitute for emergency psychiatric care, urgent care, or crisis services. Policies may be updated as standards evolve.

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46. Good Faith Estimate Notice, No Surprises Act
    Uninsured, out-of-network, or self-pay clients have the right to a Good Faith Estimate of expected costs.

The estimate is provided in writing before the first session or upon request.

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The estimate includes anticipated charges based on frequency, type, and provider rates.

The estimate is not binding and may change depending on clinical needs.

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If the final bill exceeds the estimate by $400 or more, you may dispute the charge by contacting EHC billing or using the HHS patient provider dispute resolution process within 120 days.

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47. Contact and Crisis Disclaimer
    This website, email, and portal are not monitored 24 hours a day. EHC is not a crisis center.

If you are experiencing a medical or mental health emergency, call 911, dial 988, or visit the nearest emergency room.

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Crisis Escalation Policy
If a client is in immediate danger to themselves or others, EHC may contact emergency services or a designated emergency contact. This includes suicidal or homicidal intent or severe impairment. Providers follow clinical protocols to ensure safety. Services may be temporarily paused until the crisis is resolved.

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48. Liability Acknowledgment and Waiver
    By receiving services, clients acknowledge that providers offering concierge, in-home, or virtual services through EHC are independent contractors.

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EHC verifies licensure and credentials but does not control clinical judgment.

EHC is not liable for harm, damages, illness, accidents, property damage, or death resulting from contractor services.

Clients understand and agree that EHC does not supervise or control contractor methods or decisions.

Concerns, grievances, or disputes should be addressed directly with the provider.

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Services are voluntary, and EHC may discontinue service if safety or ethical concerns arise.

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EHC shall not be held liable for harm, injury, damages, illness, accidents, property loss, or death resulting from the actions, omissions, or services of independent contractors or third-party affiliates.

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49. Zero Tolerance Harassment Policy
    EHC enforces a strict zero-tolerance policy for harassment. This applies to all interactions involving clients, providers, contractors, staff, and affiliates.

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Harassment includes verbal abuse, threats, intimidation, disrespectful or offensive language, unwanted comments or behavior, repeated boundary violations, discrimination based on protected classes, and unwelcome romantic or sexual advances.

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EHC reserves the right to discontinue services immediately, terminate contracts, and involve legal authorities if necessary.

Reports of harassment should be sent to support@empoweredharmony.com. All reports are reviewed promptly, discreetly, and with care.

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50. No Soliciting
    EHC does not accept solicitations. Contact forms and email are for clients and contract providers only. Vendor and sales inquiries are not reviewed.

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51. Payment Disclaimer and Financial Responsibility Notice
    Accepted Payment Methods
    EHC accepts PayPal, Cash App, Zelle, and EHR system payments.

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Coming Soon
Venmo, Apple Pay, Google Wallet, consumer financing for select services, and a medical credit service if approved.

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Payment Processing Fees, Third Party Charges, and Taxes
All payments may be subject to third-party processing fees, platform fees, convenience fees, or similar charges assessed by the payment processor, merchant services provider, or third-party payment app. These fees may range from 3% to 10% and may vary by payment method, platform, or transaction type. Any such fees, including any taxes, surcharges, levies, or government-imposed fees charged by a third-party platform or processor, are the responsibility of the patient or payor. Empowered Harmony Counseling, Psychiatry & Wellness Center does not control third-party fees or taxes and cannot waive, refund, or reverse charges assessed by third-party processors or platforms.

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If a fee is not permitted in your state or by your payment method, EHC will not charge it and will offer an alternative payment method when available.

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Refunds, Disputes, and Limitations
All payments are final. Refunds are not issued unless they are for a specialized service canceled with 72 hours' notice by the patient and approved by the CCWO.

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Credits may be reviewed on a case-by-case basis if services were not rendered.

Disputes via third-party platforms do not override contractual payment obligations.

Reversals or chargebacks may result in termination of services and may also lead to legal recourse.

Unpaid balances may be referred to a collection agency.

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Medical Credit and Delayed Payment Terms
Medical credit may only be used for pre-approved services and is subject to credit approval.

Delayed payment options may be used for coaching, workshops, and wellness services, but not for psychotherapy unless approved by the CCWO.

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EHC is not responsible for denied applications, account restrictions, late fees, or interest.

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Assumption of Risk and Waiver of Liability
By submitting payment through third-party platforms, you agree to accept platform-specific risks, release EHC from financial or legal liability tied to third-party services, and assume responsibility for all sessions and charges incurred.

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Superbills
EHC provides superbills as a courtesy to assist clients seeking reimbursement. We make no guarantees of payment or reimbursement. Each plan determines eligibility, rates, and coverage. Clients are responsible for all charges at the time services are rendered.

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Superbills are not insurance claims, and EHC does not communicate with out-of-network insurance companies on behalf of clients.

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52. Force Majeure Clause
    Empowered Harmony Counseling shall not be held liable for delays, cancellations, or interruptions in services caused by events beyond its reasonable control, including illness, power outages, internet outages, system failures, natural disasters, or other unforeseen emergencies.

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53. Legal Disclaimer
    EHC provides information, tools, and resources for educational and wellness purposes. While we strive for accuracy, EHC does not guarantee that all information is complete or error-free.

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Website Disclaimer
All content on this website is the property of EHC and protected by Law. Unauthorized reproduction or distribution is prohibited and may result in legal action.

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54. Hours of Operation
    Office: Monday through Friday, 7 AM to 5 PM; Saturday, 8 AM to 12 PM; closed Sunday.

Provider sessions may be available 7 days a week, from 7 AM to 9 PM, based on provider availability.

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55. HIPAA Compliance and Record Retention
    EHC is HIPAA compliant and protects your health information.

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Record Retention Policy
Adult records are retained for 7 years after the end of services.
Minor records are kept for 7 years after turning 18.
Records are securely destroyed after the retention period.

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56. Grievance and Complaint Policy
    Clients may express concerns without retaliation. Concerns can be addressed with the provider, EHC support, or licensing boards. Complaints are investigated promptly.

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57. Jurisdiction and Governing Law
    All services and agreements are governed by the laws of Georgia or the CCWO's state of residence.

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58. Scope of Services Disclaimer
    EHC provides psychiatry, counseling, and wellness services. We do not offer emergency or crisis services, court-ordered evaluations, or testimony unless prearranged, or general medical care outside of provider licensure.

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Coaching, life consulting, or wellness sessions are educational in nature and are not psychotherapy or medical treatment. They are not eligible for insurance reimbursement and do not establish a therapist-client relationship.

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EHC shall not be held liable for decisions, actions, or outcomes resulting from client use of coaching, wellness, or educational services.

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59. Outcome Disclaimer and Third Party Resources
    Results vary for each patient. No specific outcomes are guaranteed.

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Third Party Links and Resources Disclaimer
Our website may link to external educational resources. EHC is not responsible for external content or policies.

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60. Email Communication
    Reminder emails may appear in Gmail Promotions. Adjust your settings to receive them in your Primary inbox.

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61. COOPA Disclaimer, Confidentiality, Ownership, Oversight, Privacy, and Authorization Confidentiality
    All information shared with EHC is private and confidential as required by Law under HIPAA, FERPA, and state regulations. Confidentiality may be broken when required by Law, such as when there is a risk of harm to self or others, suspected abuse or neglect, or a valid court order.

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Ownership of Content
All EHC materials, forms, videos, and documents are the property of EHC. They may not be copied, distributed, or used without written authorization.

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Oversight and Compliance
EHC complies with federal and state laws, licensing standards, and ethical guidelines. Services are provided by qualified professionals or supervised interns under licensed clinical oversight.

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Privacy and Security
EHC uses secure, HIPAA-compliant platforms for telehealth, scheduling, billing, and communication. Electronic communication carries some risk. By engaging online, you acknowledge and accept this risk.

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Authorization and Consent
By submitting forms or using services, you authorize EHC to review and process your information to respond to your inquiry, schedule services, or provide care. Submission of a form does not create a therapist-client relationship until the intake and consent forms are signed.

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Children Under 13
EHC does not knowingly collect personal information from children under 13 without verified parent or guardian consent, in compliance with COPPA. If you believe a child has provided information without consent, contact support@empoweredharmony.com so we can remove it. Services for minors require parent or guardian involvement and consent.

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Non Emergency Use
EHC's website, forms, and email are for non-emergency use only. If you are experiencing a crisis, call 911 or 988 or go to the nearest emergency room.

 

62. Scheduling
    Appointments require completed intake documents, accurate information, and timely payment. Incomplete forms or missed payments result in automatic cancellation.

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63. Appointment Reminders
    Appointment reminders are provided as a courtesy only. Patients are responsible for attending appointments on time, regardless of whether a reminder is received.

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64. Payment Deadlines
    Payment must be processed at least 24 hours before each appointment. If payment is not received by the deadline, the appointment will be canceled.

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65. Late Cancellation Rules
    Late cancellations follow the timelines established in these Terms and Conditions. Missed appointments, late cancellations, or driving during a session are considered no-shows and subject to applicable fees.

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66. Device Expectations for Telehealth
    Patients must use a stable internet connection and remain in a private, secure environment during sessions. Technical issues or connection failures on the patient's side are the patient's responsibility.

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67. Safety Rules
    Driving during a session is strictly prohibited. Patients must be in a safe, stationary, and private setting for telehealth appointments. Providers may end any session if safety requirements are not met.

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68. Documentation Requests
    All documentation requests must include full details and payment in advance. Providers begin work only after payment is received. Each new or revised document requires a new payment. Edits beyond the initial scope incur additional charges.

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69. Emotional Support Animal Requirements
    ESA letters require a minimum of 3 completed sessions with a licensed provider and a comprehensive clinical assessment. ESA documentation is provided only when clinically appropriate.

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70. Medication Expectations
    Medication refills require consistent attendance and adherence to the treatment plan. Missed appointments may delay or suspend medication refills at the provider's discretion.

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71. Session Conduct
    All patients must engage respectfully with providers and staff. Disruptive, aggressive, or inappropriate behavior may result in termination of services.

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72. Discharge Policy
    Patients may be discharged for safety concerns, repeated no-shows or late cancellations, disruptive or inappropriate conduct, or nonpayment. Providers may offer referrals when clinically appropriate.

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73. Communication Rules
    Email and text communication are limited to general administrative or scheduling questions. The secure patient portal must be used for any communication involving protected health information. Sensitive or clinical topics shared through unsecure methods are not considered confidential.

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74. Form Completion Rules
    Providers complete forms, letters, or documentation based solely on clinical judgment and ethical standards. Not all forms can be completed. Requests may be denied if the documentation is not clinically indicated, supported, or within the provider's scope of practice.

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75. Attendance and Engagement Requirements
    Patients must attend sessions consistently and participate actively in treatment. Failure to engage, frequent cancellations, or extended absences may result in discharge, delayed documentation, delayed medication, or delayed continuation of care.

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76. Technical Support and Backup Communication
    Patients are responsible for ensuring the device, camera, microphone, and internet function properly before each session.

If technical problems occur, the provider attempts to reconnect for 10 minutes before ending the session. Missed sessions due to client-side failure are subject to the no-show policy.

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77. Provider Response Time
    Providers and administrative staff respond to portal messages or non-urgent emails within two business days during standard operating hours. Messages sent after hours, on weekends, or on holidays are addressed on the next business day.

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78. Confidentiality Limitations for Technology Use
    Even with encrypted and HIPAA-compliant platforms, electronic communication carries privacy risks.

Patients acknowledge that unencrypted emails or texts are not secure and accept responsibility for information shared through those methods.

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79. Terminology Disclaimer
    The terms patient and client may be used interchangeably throughout this website, documentation, consent forms, and communication materials. Both refer to individuals who receive services from EHC, including therapy, psychiatry, coaching, consulting, or wellness care. The use of either term does not imply a difference in clinical status, level of care, or service type.

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80. This Website is Not Monitored 24 Hours a Day and is Not for Emergencies
    This website is not monitored 24 hours a day and is not for emergencies.

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81. Intellectual Property and Trademarks
    All rights reserved. No part of this website may be copied, reproduced, or distributed without written permission. All trademarks, registered or unregistered, are the property of their respective owners.

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82. Coaching Disclaimer
    Coaching is educational and not clinical treatment.

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83. Services Vary by State
    Services vary by state. Services are provided only after required intake, informed consent, and confirmation of eligibility.

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84. Force Majeure Restatement
    Empowered Harmony Counseling shall not be held liable for delays, cancellations, or interruptions caused by events beyond its reasonable control.

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85. No Provider Client Relationship Restatement
    Use of this site does not create a provider-client relationship. Services begin only after intake, consent, and eligibility confirmation.

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86. Past Results Disclaimer
    Past results do not predict future outcomes.

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87. Informational and Advertising Purposes Only
    Content on this website is for informational and advertising purposes only and does not constitute medical, mental health, psychiatric, or professional advice.

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88. Contractors and Employment Disclaimer
    This is not an employment opportunity. Joining does not create employment with EHC. All services are provided as an independent contractor. This opportunity does not guarantee work, clients, assignments, or income. Contractors are responsible for taxes and compliance.

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89. Professionals' Cooling-Off Period
    Professionals may explore becoming a contract provider only after therapy with us has fully ended. EHC honors a nine (9) month cooling-off period.

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90. Provider Therapy Participation
    Providers are encouraged to prioritize well-being, including therapy when needed. EHC does not cover the cost of therapy. Providers may seek therapy inside or outside the practice as long as boundaries remain clear.

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91. Recruitment Scam Notice
    EHC takes safety and privacy seriously. Individuals may falsely claim to recruit for EHC. Official communication comes through emails from empoweredharmony.com, official onboarding messages, and direct follow-up from HR or Credentialing.

EHC does not conduct interviews through Telegram, WhatsApp, Signal, or similar apps. EHC does not request gift cards, cash, or personal payments. EHC does not require financial information before a written contract is signed. EHC does not cold call or message unsolicited contract offers.

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If you believe someone may be pretending to represent us, report it to HR@empoweredharmony.com.

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92. Final Acknowledgment
    By engaging with EHC services, you acknowledge that you have read, understood, and agreed to all policies and disclaimers. EHC may revise these terms periodically to remain compliant. The most recent version will be posted on our website. Continued use constitutes acceptance of updates.

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Policy Updates Clause

EHC may revise policies as needed to maintain legal compliance and operational integrity. The most recent version will always appear on the official website. Continued use of services signifies acceptance of updates.

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EHC shall not be held liable for delays, outages, or interruptions caused by factors beyond its control, including illness, power or internet failure, or natural disaster.

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© 2025 Empowered Harmony Counseling, Psychiatry & Wellness Center™. All rights reserved.
All materials, including text, graphics, forms, digital content, videos, and documentation created by or for Empowered Harmony Counseling, Psychiatry & Wellness Center™, are the exclusive property of the company.

No portion may be copied, distributed, reproduced, modified, or used for commercial purposes without prior written permission from Empowered Harmony Counseling, Psychiatry & Wellness Center™.

Thank you for choosing Empowered Harmony Counseling, Psychiatry & Wellness Center. We are honored to support your path to wellness.​​​

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Effective Date: March 20, 2025
Last Updated: March 20, 2025

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